Refund policy

Damaged, defective, or incorrect products received

We have 30 days return policy. If you are not happy with your products or want to return then you have to do it in 30 days after receiving the products.

If an item arrives and it’s defective, damaged, or incorrect it may be eligible for a refund and may need to be returned. We reserve the right to replace rather than a refund.  Any attempt to return goods unless specifically agreed will result in an administration charge being applied.

Exceptions / non-returnable items:

We cannot accept returns for bespoke prints if you have made an error with your order or artwork. In order to exercise your right of return, You must inform us of your decision by means of a clear statement. You can inform us of your decision by email: Admin@barsigns.uk and we will go through the process.

If you are required to return an item, you will be responsible for paying the return shipping costs and getting the return label. This condition will apply to both defective products and customer remorse.

Personalised goods or goods made to a consumer’s specification are not covered by distance selling regulations.
However, If your item will be faulty, it will be replaced for no restocking fee. (we reserve the right to replace rather than a refund). The customer has to bear the actual shipping cost of return. You have to send your products to our physical shop store: Thomas Street, Trethomas, Caerphilly CF83 8DP, United Kingdom.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. There is no restocking fee for a refund. The shipping costs should be carried by the customer. Please remember it can take some time for your bank or credit card company to process and post the refund too.

cancellations

Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be canceled successfully via Customer Support. If the cancellation period has passed, you can always return your order for a full refund.

Depending on your financial institution, refunds can take up to 15 days to be credited to your original payment method.

 

How many days do you have a return policy?

: 30 days policy.

What is the restocking fee?

: No restocking fee.

How can customers return products?

: By Mail.

How Will Customers Get the Return label?

: For defective products: Customer responsibility. For customer remorse: Customer responsibility.

Who will bear the shipping cost?

For defective products: The customer has to bear the actual shipping cost.

For customer remorse: The customer has to bear the actual shipping cost.

The product conditions that we allow for returns?

: New

 

Return Address: Thomas Street, Trethomas, Caerphilly CF83 8DP, United Kingdom

Customer support 24/7

Email: Admin@barsigns.uk